Customer Service Representative

Customer Service Representative (Bilingual English/Spanish)

Union role

• Strong Communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Patience, empathy and professionalism
• Effective time management, prioritization and multitasking skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic computer skills, including data entry, website navigation and other software
• Phone skill, including familiarity with complex or multi-line phone systems

Minimum Requirements

• 1 year Call Center Experience
• Bilingual in English and Spanish
• Handles telephone and face-to-face customer contact at reception desk
• Provide accurate, satisfactory answers to the queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Mail handling & other clerical duties
• Other duties as assigned

Preferred Qualifications

• Experience within a Third-Party Administrator
• Medical/Dental/Vision Health Payer experience
• Ability to speak multiple languages

Job Type: Full-time

Work Setting: In-person, Office