Leasing Manager

The Leasing Manager oversees leasing operations for a residential apartment community or portfolio. This role is responsible for maximizing occupancy, driving lease renewals, leading the leasing team, and delivering an exceptional resident and prospect experience.

Key ResponsibilitiesLeasing & Occupancy

• Develop and execute strategies to achieve and maintain target occupancy levels.
• Monitor rental market trends, pricing, and competitor communities.
• Manage leasing traffic, conversion ratios, and closing performance.
• Oversee the entire leasing lifecycle: inquiry, tour, application, approval, move-in, and renewal.
• Ensure vacant units are ready and available for showing.

Team Leadership & Development

• Hire, train, and supervise leasing consultants and leasing staff.
• Set leasing goals and monitor individual and team performance.
• Provide coaching, feedback, and ongoing training.
• Create work schedules and ensure consistent office coverage.

Resident Retention & Experience

• Lead lease renewal and resident retention programs.
• Handle escalated resident concerns and resolve conflicts professionally.
• Promote a positive community atmosphere and resident engagement events.
• Maintain strong relationships with residents to improve satisfaction and retention.

Marketing & Outreach

• Oversee property marketing and advertising strategies.
• Manage online listings, social media presence, and reputation management.
• Track marketing performance and adjust campaigns as needed.
• Coordinate outreach events, open houses, and referral programs.

Compliance & Reporting

• Ensure compliance with Fair Housing laws and company policies.
• Maintain accurate leasing files, reports, and documentation.
• Prepare and present leasing and occupancy reports to property leadership.
• Collaborate with property management and maintenance teams to ensure unit readiness.

Qualifications

Education & Experience

• 3–5+ years of residential leasing or property management experience.
• 1–2+ years of supervisory or leadership experience.

Skills

• Strong sales and closing skills.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a sales-focused team.
• Proficiency with property management software (Yardi, AppFolio, RealPage, etc.).
• Strong organizational and multitasking abilities.

Key Competencies

• Customer-focused and service-oriented
• Results-driven and data-focused
• Strong leadership and team-building skills
• Problem-solving and conflict resolution

Work Environment

• On-site leasing office within a residential community.
• Requires weekend availability