Access Center Patient Care Representative

We are seeking a qualified phone operator to join our Access Center team. Core responsibilities include:

• Schedule patients for treatments by multiple providers and treatment areas
• Manage incoming and outgoing calls for patients
• Check email daily to ensure timely communication
• Resolve customer issues and deliver exceptional customer service
• Utilize the Well App to assist patients as needed and respond to inquiries
• Attach all incoming fax reports to patient charts
• Create and fax x-ray scripts for patients to the appropriate locations
• Process medication refill requests by forwarding them to the provider as patients call
• Generate work or school notes based on doctor recommendations and send them to patients via email or fax
• Ability to communicate effectively over the phone with patients
• Accurately enters into the computer patient demographics, insurance information, and other pertinent patient information
• Communicates using active listening, thinking/analysis, and appropriate professional response
• Manage the maintenance of the providers’ schedules
• Handle online appointment requests in a timely manner
• Provide translation assistance for Spanish speaking patients
• Assist team members with questions pertaining to scheduling
• Must be able to sit for prolonged periods of time
• Other duties as assigned by management

Required Skills & Experience

• Candidate must have a High School Diploma
• Excellent verbal and communication skills
• Medical health insurance background helpful
• Medical office background experience preferred
• Customer service skills
• Multi-tasker
• Candidate should be familiar with EMR