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Posted July 28, 2026

Part Time Call Center Attendant

Oglebay
Wheeling, WV, US Full Time
14.5USD - 16.5USD per hour

Job Description

Job Description

Primary Responsibility

  • Provide prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations in a timely, friendly and efficient manner.


Essential Job Functions

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of:
    • All resort facilities/services, hours of operation.
    • All guest room layouts, bed types, decor, appointments and locations.
    • Room availability for any given day.
    • Restricted dates, rates and room types.
    • All room rates, packages and promotions.
    • Entertainment/special events scheduled at the resort.
  • Access all functions of computer system.
  • Maintain applicable information in reservation system, ensuring information is accurate and calls are coded correctly.
  • Answer telephone calls within 3 rings, using correct salutations and professional telephone etiquette.
  • Process all reservation requests, changes and cancellations received by phone, fax and email.
  • Ascertain callers' needs through open-ended questions.
  • Obtain all designated information to book a reservation.
  • Accommodate special requests and designate such in system.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • Maximize rate for all reservations.
  • Assist callers with dining, spa, and golf reservations and amenity orders.
  • Verify availability. Suggest alternate dates for sold-out dates.
  • Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
  • Process advance deposits.
  • Verify all reservation information with caller to ensure accuracy.
  • Input all manual reservations into the system.
  • Process confirmation letters.
  • Refer requests for initial booking of group rooms, banquet, meeting and wedding requests to the Sales Department.
  • Monitor and maintain wait lists daily.
  • Work flexible schedule including weekends, evening and holidays.
  • All other duties as assigned



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