Guest Service Associate

Job Position Title: Guest Service Associate

Salary: Hourly

Job Description Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities:

%CF; Maintain effective communication with appropriate managers, customers’ and peers

%CF; Handle box office when necessary to collect tickets

%CF; Assist the retail area with merchandise when needed

%CF; Assist with VR preparation

%CF; Meet and greet customers in a friendly manner

%CF; Answer guest inquiries and assist customers when needed.

%CF; Complete any other duties which enhance the guest experience

• Assist in load in/load out tasks.
• Assist in Inventory audit tasks.
• Assist in outdoor and indoor parking-related tasks.

Education and/or Work Experience:
%CF; Must be at least 18 years of age

%CF; High School graduate or GED

%CF; Customer service experience preferred

Skills & Abilities:
%CF; The ability to read, speak and effectively understand the English language

%CF; Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone

%CF; Solving practical problems dealing with a variety of variables

%CF; Must possess above average communication skills

%CF; Safety conscious

%CF; Outgoing and friendly

%CF; Willing to actively engage guests

%CF; Ability to learn and understand exhibit content in order to be able to answer general guest queries

%CF; Commitment to providing the best in customer service