Front Desk
Job Description
Location: Hill City Sports Center, 118 Davis Cup Road, Lynchburg, VA 24502, United States
Job Category: Hill City Sports Center
Industry: Guest Services, Recreation Facility, Sports & Fitness
Employment Type: PT Non-Exempt
Description
Hill City Sports Center is seeking friendly, reliable, and customer-focused Front Desk Staff to serve as the first point of contact for guests, athletes, and families. This role is essential in creating a welcoming environment and ensuring smooth daily operations of the facility.
Front Desk Staff will assist with check-ins, customer service, scheduling, and general administrative support in a fast-paced sports and recreation environment.
Essentials Duties and Responsibilities
Greet and welcome all guests, athletes, and visitors in a friendly and professional manner
Handle check-ins, registrations, and facility access procedures
Answer phone calls, emails, and in-person inquiries
Provide information about programs, leagues, camps, and facility offerings
Assist with scheduling, reservations, and payments using POS or booking systems
Maintain cleanliness and organization of the front desk and lobby area
Support membership and program enrollment processes
Resolve customer concerns professionally or escalate when necessary
Assist with administrative tasks such as data entry and filing
Communicate effectively with coaches, staff, and management
Strong customer service and communication skills
Friendly, professional, and welcoming attitude
Reliable, punctual, and detail-oriented
Ability to multitask in a fast-paced environment
Basic computer skills (email, scheduling systems, POS systems)
Ability to work evenings, weekends, and event-based shifts
Previous experience in customer service, front desk, hospitality, or recreation settings
Experience with scheduling software or point-of-sale systems
Background in sports, fitness, or community recreation environments
Physical Requirements
Ability to sit or stand for extended periods
Ability to interact with guests continuously throughout shift
Ability to lift light office or supply materials when needed
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
