Technician

TechnicianJob Summary

The Technician is responsible for performing diagnostics, service repairs, maintenance, and installations on customer-owned, commercial, and dealer-owned water treatment equipment. This role supports customers through field service work and specializes in the installation and servicing of water treatment systems and plumbing fixtures while delivering exceptional customer service.

Duties and Responsibilities

• Assess customer-owned equipment and ensure high-quality workmanship.

• Assemble, install, maintain, and pressure-test pipes, fittings, fixtures, water softeners, reverse osmosis systems, and other water treatment equipment according to specifications and plumbing codes.

• Install and repair pipes, fittings, valves, fixtures, and plumbing system equipment, including sinks, commodes, water softeners, and related systems.

• Identify opportunities to improve installation and service department operations and provide recommendations to management.

• Deliver exceptional customer service during all customer interactions.

• Clearly explain installation and service processes to customers.

• Demonstrate respect and professionalism while working in customers' homes and businesses.

• Mentor and assist in training technicians as directed by management.

• Perform other duties and responsibilities as assigned.

Required Skills and Abilities

• Strong technical and troubleshooting skills.

• Excellent verbal and written communication skills.

• Extensive knowledge of installation and service procedures and principles.

• Strong organizational skills with attention to detail.

• Ability to resolve customer concerns and complaints professionally and effectively.

• Ability to coach, mentor, and support other technicians under supervisory direction.

• Proficiency in Microsoft Office Suite and related software applications.

Education and Experience

• Minimum of four (4) years of plumbing-related experience or knowledge.

• Previous soldering and/or welding experience preferred.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds.

• Ability to crouch, bend, crawl, and work in confined spaces.

• Ability to actively train, mentor, and support other technicians.

• Ability to stand and perform moderate physical activity for extended periods.

Core CompetenciesIntegrity

Demonstrates honesty, ethical behavior, and professionalism in all situations.

Stress Tolerance

Maintains composure and effectiveness while handling criticism and high-pressure situations.

Persistence

Demonstrates determination and perseverance when facing obstacles and challenges.

Achievement and Effort

Sets and maintains high performance standards and continuously strives for excellence.

Dependability

Consistently fulfills responsibilities and can be relied upon to complete assigned tasks.

Reporting Structure

This position works closely with:

• Field Manager

• Project Manager

• Operations Manager

• General Manager

Working Conditions

• Full-time position.

• Flexible schedule required to meet operational and customer needs.

• Clean driving record required.

• Successful completion of a background check required.

• Regular field work at customer locations and job sites.

Compensation

This position is compensated on an hourly basis and is eligible for commission opportunities.

---