Senior Pet Counselor (Sr. Retail Sales Associ

Job Overview

We are looking for experienced, motivated team members to join our store as Senior Pet Counselors. This role combines retail sales, customer education, animal care, and team leadership in a fast-paced environment focused on helping pets find great homes.

Senior Pet Counselors assist customers in selecting pets and supplies while helping ensure animals receive excellent daily care and the store operates smoothly. In addition to serving customers, this role provides leadership and support to other Pet Counselors during daily store operations.

Successful candidates enjoy working with people, are comfortable discussing products and animals, and take pride in delivering a great customer experience while helping guide and support their team.

This position is ideal for someone who enjoys sales, customer interaction, leadership responsibilities, and working in a clean, professional retail environment with animals.

Responsibilities

• Provide exceptional customer service and guide customers through selecting pets and supplies
• Achieve individual sales goals through product knowledge and customer engagement
• Educate customers on responsible pet ownership and proper pet care
• Perform daily animal care routines including feeding, cleaning, and monitoring animal health
• Maintain a clean, organized, and welcoming store environment
• Assist with opening and closing the store and maintaining operational readiness
• Help assign tasks and coordinate workflow for Pet Counselors during shifts
• Provide coaching and guidance to team members to improve customer service and sales techniques
• Assist in handling customer concerns or difficult situations professionally
• Support store management in maintaining efficient daily operations

Qualifications

• Friendly, confident personality with strong communication skills
• Comfortable engaging customers and recommending products
• Prior retail or sales experience required
• Leadership or supervisory experience preferred
• Ability to stay organized and manage multiple responsibilities in a busy retail environment
• Dependable, professional, and team-oriented

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move merchandise and reach overhead when needed

Why Join Our Team

• Work in a fun environment helping pets find great homes
• Gain experience in retail leadership and store operations
• Opportunities for advancement and increased responsibility
• Employee discounts on pet products