Players Club Supervisor

Summary:

• The Players Club Supervisor monitors all activities in and around the Players Club area ensuring positive and friendly guest service.

Essential Duties and Responsibilities:

• Observes all activity within assigned area offering assistance to players
• Capable of handling routine guest complaints and incidents and exhibits the appropriate discretion to identify situations that require managerial personnel
• Assist with organizing and maintaining the cleanliness of the Players Club booth
• Maintains tracking of tickets sales for concerts
• Monitors and evaluates the Players Club Attendant on their shift
• Input information in Players Club tracking system accurately and efficiently
• Effectively schedule and monitor team members breaks and meal times
• Effectively corrects behavior of Players Club Attendants as needed and properly documents their activities
• Promptly answers the telephone and take care of the guests inquiries promptly and professionally
• Effectively and positively communicates information about the Golden Eagle Casino to the guests
• Performs essential duties of Players Club Attendant as needed
• May work in the Marketing office to assist with other marketing projects as requested
• May work parades and other events off site
• May work in entertainment center for VIP parties, meeting, etc.
• Performs other duties as assigned by Marketing Directors, Manager on Duty or General Manager

Physical Requirements:

• To perform the essential duties of this job the team member may have to physically perform the following functions in an eight-hour day for the amount of time indicated.

Sedentary Work

• Exerting up to 10 pounds of force occasionally, and/or up negligible amount of force constantly.

Work related tasks & forces/weights associated:

• Gazebo bag 40 lbs. (2 person lift done 4 times annually)
• T-shirts 5-6 lbs.
• Box of playing cards 2.75 lbs.
• Box of comp papers 26 lbs. (2 person lift is recommended)

General Qualifications:

• Must be able to deal effectively with other people both externally and internally
• Must have strong oral communication skills

Education and Experience:

• High school diploma or GED