Director of Sales & Operational Planning
Job Description
Demand and Capacity Planning
• Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories
• Deliver and maintain rolling demand and capacity outlooks:
- Short-term, Medium-term, and Long-term
• Incorporate seasonality, growth trends, and customer behavior into forecasts
• Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations
• Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross-training, process changes, capacity rebalancing)
• Efficiency and Productivity Modeling
• Backlog Control
Turnaround Time Predictability
• Own analysis of TAT variability and its systemic drivers
• Drive initiatives that improve on-time delivery and predictability
Scenario Modeling & Decision Enablement
• Build and own scenario models to support:
- Hiring decisions
- Cross-training strategies
- Workload balancing across sites
- Capacity expansion and efficiency improvement scenarios
• Translate complex analysis into clear, actionable recommendations for leadership
Cross-Functional Planning and Alignment
• Own and drive structured demand and capacity review
• Continuously improving planning processes, tools, and data quality
- 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management.
- Strong systems thinking and analytical rigor
- Experience in multi-site or distributed operations.
- Demonstrated ability to design and build systems (not just analyze them)
- Proven ability to influence across functions
- Can operate on a daily, weekly and monthly cadence
- High ownership mindset with willingness to be deeply hands-on
- Strong executive communication and presentation skills with the ability to influence senior leadership.
- Proven analytical problem-solving skills and a data-driven decision-making mindset.
- Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred
Education
Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required.
MBA or advanced degree preferred.
Work Environment
Primarily office-based environment with periodic travel to operational sites as needed.
