Revenue Cycle Billing Supervisor

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The RCM Supervisor oversees daily operations of assigned revenue cycle functions, including billing, collections, and accounts receivable follow-up. This position is responsible for ensuring staff performance, accuracy, and productivity meet organizational goals. The Supervisor serves as a hands-on leader—working directly with AR Specialists, Payment Posters, and other team members to resolve complex issues, monitor KPIs, and maintain compliance with payer and regulatory requirements.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise daily RCM operations for assigned functional areas such as claims follow-up, payment posting, denials, and patient financial services.
• Monitor team workload and productivity, ensuring accuracy and timeliness of work.
• Perform quality audits and provide feedback, training, and performance coaching to staff.
• Collaborate with the RCM Manager to develop and implement process improvements that optimize reimbursement and reduce denials.
• Assist with escalated payer issues, claim corrections, and appeals as needed.
• Generate and analyze reports related to AR aging, denials, and cash flow to identify trends or issues.
• Support new staff onboarding and training.
• Maintain strong communication and collaboration across billing, front office, and clinical teams.
• Ensure compliance with HIPAA, payer guidelines, and internal policies.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education required:

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred (or equivalent experience).

Minimum Experience Required:

• 3–5 years of progressive experience in medical billing, AR follow-up, or related RCM roles.
• 1+ year of supervisory or team lead experience preferred.
• Experience with Epic and clearinghouse platforms such as Experian not required but preferred.

Minimum Knowledge and Skills Required:

• Strong understanding of medical billing, coding, and payer reimbursement methodologies.
• Excellent analytical and problem-solving skills.
• Effective communicator and team motivator.
• Proficient in Excel and reporting tools.
• Ability to work independently in a fast-paced, remote environment.