Sales Lead

Sales Lead / Key Holder

Expect Lace | Manayunk, Philadelphia

This isn't your average retail job.

Expect Lace is an award-winning, inclusive lingerie boutique specializing in expert bra fittings and personalized styling. We're looking for a driven, confident Sales Lead who loves people, thrives on sales, and takes pride in helping operate a small business.

If you've ever wanted to feel like you're helping run a business not just working in one—this could be the opportunity for you.

What You'll Do

As our Sales Lead, you'll serve as a key holder and leader on the sales floor while delivering an exceptional luxury client experience.

Responsibilities include:

• Deliver personalized bra fittings and styling consultations (training provided)
• Meet and exceed daily, weekly, and monthly sales goals and performance metrics
• Drive key retail KPIs including average transaction value, units per transaction (UPT), client conversion, and add-on sales
• Build lasting relationships with clients through follow-up communication, appointment booking, and clienteling
• Confidently recommend additional products that genuinely improve the customer's experience
• Open and close the boutique independently
• Maintain exceptional visual merchandising and store presentation
• Receive, process, merchandise, and replenish inventory
• Monitor inventory accuracy and communicate low-stock opportunities
• Assist with inventory counts, organization, and loss prevention
• Create engaging social media content including photos, videos, Stories, and Reels
• Feel comfortable appearing on camera and representing the Expect Lace brand online
• Encourage Google Reviews and help grow our community
• Maintain a clean, organized, elevated boutique environment
• Assist with special events, trunk shows, permanent jewelry experiences, and community events
• Identify opportunities to improve operations and contribute ideas for business growth

What We're Looking For

We're looking for someone who is:

• Naturally outgoing and enjoys connecting with people
• Highly motivated by sales and performance
• Comfortable working toward measurable goals and accountability
• Organized with exceptional attention to detail
• Passionate about creating memorable customer experiences
• Self-motivated and capable of working independently
• Professional, dependable, and trustworthy
• Comfortable using social media and appearing on camera
• Excited to learn new skills and continuously improve
• Able to multitask in a fast-paced boutique environment
• A team player with an entrepreneurial mindset

Preferred Qualifications

• 2+ years of retail sales experience
• Previous experience as a Key Holder, Sales Lead, or Assistant Manager preferred
• Luxury retail, lingerie, beauty, jewelry, fashion, or specialty retail experience is a plus
• Experience with POS systems such as Shopify is a plus

What Success Looks Like

Our Sales Leads are expected to:

• Consistently achieve individual sales goals
• Deliver exceptional client experiences
• Maintain strong inventory accuracy
• Build a loyal client base through follow-up and relationship building
• Help grow the boutique through social media engagement, events, and community outreach
• Take ownership of the business during their shifts and make decisions with the company's best interest in mind

Why You'll Love Working Here

At Expect Lace, you'll join a small, passionate team where your ideas matter. This role offers the opportunity to grow professionally, develop leadership skills, and make a real impact on an independent business that's redefining the bra-fitting experience.

If you're looking for a position where you can lead, sell, create, and grow—not just clock in and out—we'd love to meet you.

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