Information Technology Specialist
Job Description
Position Summary:
Phoenix Group of Virginia seeks an entry-level IT Support Specialist in Newport News, VA. Responsibilities include desktop support, workstation setup, account administration, asset tracking, and endpoint compliance in a defense program environment. Associate’s degree or equivalent experience required; CompTIA certifications a plus. Excellent growth opportunity.
Position Description:
Phoenix Group of Virginia is seeking an entry-level IT Support Specialist in Newport News, VA to support day-to-day technology operations for our team and programs at SUPSHIP Newport News. This role provides desktop support, systems administration assistance, and IT coordination in a government-adjacent environment. The ideal candidate is technically curious, reliable, and eager to grow within a defense-focused professional services organization.
Primary Functions:
- Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting.
- Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment.
- Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination.
- Assist with administration of network accounts, file permissions, and shared drives.
- Maintain accurate IT asset inventory and equipment tracking records.
- Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues.
- Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance.
- Assist with documentation of IT procedures, configurations, and support logs.
- Escalate complex technical issues to senior IT personnel or external vendors as appropriate.
Position Requirements:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience.
- Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts).
- Strong customer service orientation and communication skills; ability to support non-technical users effectively.
- Organized and detail-oriented with the ability to manage and track multiple open support requests.
- Ability to work independently and as part of a team in an onsite, professional environment.
Additional Requirements:
- CompTIA A+, Network+, or Security+ certification (or currently pursuing).
- Experience supporting users in a government, defense contractor, or regulated environment.
- Exposure to cybersecurity frameworks (NIST, CMMC, or similar) is a plus.
- Experience with Active Directory, Group Policy, or remote management tools.
- Familiarity with government IT access requirements and common access card (CAC) environments is a strong plus.
Work Environment:
This is a fully onsite position based in the Newport News, Virginia area. Work is primarily office-based. Occasional movement between offices, conference rooms, and equipment storage areas is expected. Some travel to partner sites may be required on an infrequent basis.
Phoenix Group of Virginia Offers:
- Competitive salaries
- Comprehensive medical plans with Employee Assistance Program (EAP), heath savings and flexible spending accounts, and dental and vision coverage options
- Company Paid Short-term and Long-Term Disability Insurance
- Traditional and Roth 401(K) plans
- Professional development including up to $2,500/year reimbursement for pre-approved courses, trainings, continued education, and/or certifications
- Paid Flexible Time Off
- 9 paid holidays
