Field Service Technician

A B Graphic International, Inc.

Job Title:

· Field Service Technician

Department:

· Service

Locations:

· Elgin, IL/Hybrid

Main Purpose of Role:

· Proficiently install and maintain a diverse array of AB Graphic equipment onsite, offering comprehensive operator training and diligent post installation support. This role may involve physical demands and operating within confined spaces.

· Expertly troubleshoot all aspects of the AB Graphic equipment, addressing mechanical, electrical (both high and low voltage AC/DC), and software related issues both onsite and remotely via phone.

· Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing and executing onsite repairs.

· Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly onsite.

· Identify and procure parts and services from local suppliers that align with or surpass ABG standards and specifications, whether stationed at our Elgin, IL facility or on a customer's premises.

· Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer onsite stays or trips to Europe may be necessary based on operational requirements.

· Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.

· While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the refurbishment of inhouse equipment.

· Run machines for Customer demonstrations and factory acceptances.

Main Tasks:

· Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required.

· Produce timely and detailed service reports.

· Completion of install and modification reports direct to manufacturer.

· Completion of expenses application.

· Cooperate with technical team and share information across the organization.

· Comprehend customer requirements and make appropriate recommendations/briefings.

· Build positive relationships with customer.

· Available to travel any time unless vacation time is requested.

· Offer support if applicable to other members of staff.

Key Skills:

· Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment.

· Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules.

· Web handling experience.

· Passport and Clean driving record.

· Ability to lift up to 55 pounds.

· Ability to stand on your feet up to 8 hours a day.

· Great communication skills to work with customers.

· Great mechanical aptitude.

· Electrical aptitude.

· Proven Field Service experience.

· Computer literate.

· High school diploma or GED equivalent.

· Technical degree or certification.

Personal Attributes:

· Ability to work alone or within a team.

· Able to prioritize and meet deadlines.

· Organized.

· Time management.

· Can do attitude.

· Methodical approach to problem solving.

· Courteous and professional at all times.

· Effective communication.

· Willingness to travel.

Responsible For:

· Health and Safety of Self and Colleagues.

· Following Company rules, policies, and procedures.

· Electronic equipment.

· Tools and inventory.

· Maintaining any and all items supplied by AB Graphic.

Reports To:

· Service Manager

· Operations Manager

Ad Hoc:

· This list is not exhaustive, and you may be required to carry out other reasonable tasks at your manager’s request within your competence.

Benefits:

· Competitive Salary

· Health, dental, life and vision insurance

· Long term disability

· 401k with match

· 20 days PTO

· Tools/laptop/phone

· Company vehicle

· FSA

Please submit your resume and any questions regarding this position to [email protected]

Thank you.