Security Analyst I

BEAR Technologies is a SOC 2 Type II certified MSP/ISP seeking a motivated Security Analyst I to join our security team. In this role, you'll be on the front lines of protecting our clients' environments monitoring for threats, responding to incidents, and helping harden the systems we manage. This is a great opportunity for someone early in their security career to gain hands-on experience across a wide range of technologies and client environments.

Responsibilities:

• Monitor security alerts across EDR, SIEM, and email security platforms; triage and escalate as appropriate
• Respond to and document security incidents, following established incident response procedures
• Conduct vulnerability scans and assist with remediation tracking across client environments
• Support identity and access management tasks, including MFA/SSO enforcement and Entra ID conditional access reviews
• Assist with security awareness training initiatives and phishing simulation campaigns
• Maintain and update security documentation, runbooks, and client-facing reports
• Collaborate with the NOC, helpdesk, and field services teams to remediate identified vulnerabilities and misconfigurations
• Participate in security assessments and audits to support client compliance requirements (SOC 2, HIPAA, CMMC, etc.)
• Assist with onboarding new clients into our security stack and baseline hardening processes
• Track and manage security tickets through completion using our PSA/ticketing platform

Minimum Qualifications:

• Understanding of cybersecurity principles, including threat and vulnerability management, risk management, incident response, and identity and access management
• Understanding of common industry tools and practices such as EDR, SIEM, Email Security, MFA, and SSO
• Excellent analytical and problem-solving skills
• Superb written and verbal communication skills, with the ability to translate technical findings for non-technical stakeholders
• Ability to work collaboratively in a team environment with personal integrity and strong interpersonal skills
• A dedicated work ethic, attention to detail, self-sufficiency, and time management skills
• Ability to work under stress in emergencies with the flexibility to handle multiple high-pressure situations simultaneously
• Willingness to participate in an on-call rotation for after-hours security incidents

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Security+ Certification (or equivalent, such as CySA+, GSEC)
• 1-5 years of IT support or security administration experience
• Knowledge of network infrastructure, including routers, switches, firewalls, network protocols, and other related concepts
• Experience with Microsoft Entra ID and Microsoft 365 Defender
• Familiarity with ticketing/PSA systems (e.g., ConnectWise) and RMM tools
• Exposure to a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
• Basic scripting or automation experience (PowerShell, Python) a plus

If you meet the minimum qualifications and possess some of the desired qualifications, please apply with your resume and cover letter. We offer a competitive salary and benefits package, and we are committed to providing a supportive and inclusive work environment.

This is an onsite position in Plano, TX.