Lead Case Manager, Level 2

GENERAL SUMMARY:

Provides guidance and direction to Program Case Managers regarding the daily operations and systems related to being a Case Manager in the Level 2 In Home Monitoring program. Also provide individual case management services to a smaller caseload of youth and families in the pre-disposition and /or post dispositional court process of Milwaukee County’s Division of Youth and Family Services programming.

ESSENTIAL FUNCTIONS:

· Trains/Coaches new Case Managers in the policies and procedures of the Level 2 In home monitoring program

· Assists Program Manager in completion of required reports, data collection tools, intake and assignment of cases.

· Ability to adhere to the on call schedule

· Flexible non-routine tracks to ensure youth’s full compliance with the court’s orders and curfews.

· Commitment to work with any youth and family that is referred for the duration of their involvement in the program; acknowledge and emphasize the youth and family’s strengths, culture, and community.

· Support the family decision-making process to empower the youth and the family to avoid further law violations or continued involvement in the Juvenile Justice System.

· Prepare all documentation according to the program’s designated time frames.

· Presentation of reports to contracting entities including court officials.

· Professional interactions with school staff to monitor daily school attendance, address school behavior and the performance of each youth to improve the youth’s functioning and behavior.

· Coordinate and complete assigned tracking/coverage per program expectations and requirements as well as ensuring mandatory counseling hours and recreation are provided to each youth on caseload.

· Ability to facilitate, counsel and supervise youth and family group sessions.

· Provide Global Positioning services (GPS) monitoring of youth according to program expectations.

· Cross-trained in all Community Monitor functions.

· Adheres to St. Charles Youth & Family Services Policies and Procedures

· Complies with all Level II Case Manager Functions

· Other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s degree in Human Services, Social Work, Criminal Justice or related field.
• Two year’s experience with programs that serve a delinquent or at risk youth population.
• One year experience serving targeted population (Level 2 program preferred)
• Valid Wisconsin driver’s license and liability insurance.
• Ability to use vehicles for work related duties according to the agency’s insurance liability standards.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each.
• Knowledge base of adolescent and family issues and dynamics.
• Appreciation for cultural and socioeconomic dynamics.
• Knowledge of human growth and development theories.
• Ability to accurately perform record keeping and documentation entries
• Ability to perform computer tasks using MS Windows applications, agency data base systems, etc.

• Indoor/outdoor requirements (including client homes and community settings)
• Potential for physical intervention of clients as needed.
• Exposure to lift a maximum of 50 lbs.
• Local travel as required fulfilling essential functions of the position.