Delivery Specialist at Mercedes Bez of North Olmsted

Delivery Specialists

Key Roles:

Serve as liaison between the Salesperson and client

Provide the client with a thorough understanding of the functions and features on their new car.

Demonstrate all “on board” technology (pair phone, homelink, preset audio, Mbrace)

Key Interfaces:

Customer – Salesperson - Finance Manager - Sales Manger

Professionalism:

Build ethics and integrity into all tasks and communications at all times.

Primary Responsibilities:

Take ownership of the client after the finance process is complete, to provide a thorough and “active” demonstration of the vehicle features.

Ensure all secondary systems are activated properly and verify functionality (Mbrace, Lojack, Bluetooth, ect..)

Be a brand ambassador

Provide additional support to sales and management staff through a variety of secondary job roles. (follow up calls/emails, inventory management, CRM mgmt)

Provide training to sales/service staff when appropriate

Qualifications:

Outgoing, personable and client advocate

Must be comfortable with technology and have ability to adapt to client needs

Organized, punctual and ability to adapt to schedule changes

Job Requirements:

• Must be able to work full time, weekends, and holidays.
• Must have a great customer service attitude!