Crisis Line Advocate

What You Will Do:

%AA; Identify and pursue safe alternatives to hotel stays whenever possible.
%AA; Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our
crisis line.
%AA; Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of
violence.
%AA; Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
%AA; Comply with data tracking and documentation requirements.
%AA; Works remote and provides virtual support.

Looking for availability for: 8:00 am to 4:00pm and 5:00pm-10:00pm shifts totaling 20 hours a week.

How You Will Succeed:
%AA; People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others
and act accordingly to support/uplift them.
%AA; Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and
make things happen.
%AA; Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel
welcome, valued and that they can contribute their unique talents and experiences.
%AA; Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges
and adversity.
%AA; Understand, align with and practice under the following philosophies/models: Housing First Model, TraumaInformed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
%AA; Believe in our 10-year vision: Everyone has a home.
%AA; Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic
change through strong community partnerships, and providing individualized support that prioritizes client choice.
%AA; Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies:
%AA; Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
%AA; Ensure confidentiality is in place for all people FOF serves.
%AA; High School Graduate with a minimum of two years work experience.
%AA; Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or
case management.
%AA; Ability to pass state, federal, and child abuse background checks.