Service Advisor

• Greet customers and accurately document vehicle concerns and service needs.
• Schedule service appointments and manage repair orders.
• Communicate recommended maintenance and repair services to customers.
• Provide cost estimates and obtain customer authorization for repairs.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed throughout the repair process.
• Review completed repairs with customers and explain services performed.
• Promote maintenance services and dealership programs.
• Maintain CSI (Customer Satisfaction Index) standards and dealership goals.
• Handle customer concerns professionally and effectively.

• Previous experience as a Service Advisor, Service Writer, or customer service professional preferred.
• Automotive dealership experience is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with dealership management software.
• Valid driver's license with a clean driving record.
• High school diploma or equivalent required.

• Competitive base salary plus performance bonuses.
• Medical, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee discounts on vehicles, parts, and service.
• Paid training and career advancement opportunities.
• Positive team-oriented work environment.

Reports To: Service Manager
Schedule: Full-Time, including some Saturdays as needed.