Concierge Service

Concierge Services / Patient Relations (schedule is from TUE-SAT 11AM-7:30PM)

Concierge Services / Patient Relations

Job Summary:

At Jupiter Rehabilitation Centers, we are committed to delivering unparalleled customer service and genuine care to our community's Rehabilitation and Nursing needs. We are seeking a full-time Concierge Services professional to join our team and play a vital role in ensuring patient satisfaction and customer service excellence.

Concierge Services Job Description:

The Concierge Services Department serves as the liaison between patients, families, and our team members, following patients throughout their healing journey. As a Concierge Services professional, you will be responsible for providing exceptional customer service, facilitating communication between patients and healthcare providers, and ensuring that all patient needs are met.

Concierge Services Responsibilities:

• Behave in a manner aligned with facility goals for occupancy and customer service

• Meet with new residents and provide information about the facility

• Provide tours of the facility as requested by potential residents

• Work in a helpful and pleasant manner

• Complete admission checklist according to facility policy

• Inform the Admissions Director of obstacles or barriers while admitting residents

• Communicate with interdisciplinary team members timely regarding room readiness for pending admissions

• Demonstrate interpersonal relationship skills by developing and maintaining trust with coworkers