Full Time Staybridge Suites Front Desk Associate

Welcome guests with a professional and friendly demeanor

Check guests in and out efficiently while verifying reservations and payment methods

Assign rooms, issue room keys, and provide hotel information

Answer phone calls and respond to guest questions and requests promptly

Assist guests with reservations, directions, local recommendations, and concierge-style services

Maintain accurate guest records and process payments

Handle guest messages, packages, lost and found items, and special requests

Resolve guest concerns professionally and escalate issues when necessary

Support overall hotel operations and assist other departments as needed

Strong communication and customer service skills

Ability to multitask and work independently in a fast-paced environment

Professional appearance and positive attitude

Basic computer and phone skills

High school diploma or equivalent preferred

Ability to stand and/or walk for extended periods of time

Ability to lift up to 30 pounds unassisted

Ability to work in front desk environments

Exposure to cleaning chemicals and kitchen equipment

Maintain professionalism and teamwork at all times

Demonstrate flexibility and willingness to assist wherever needed

Uphold hotel brand standards and commitment to guest satisfaction