Customer Experience Team - MUST BE P & C LICENSED

Welcome to Allstate - ODonnell Associates Inc., where we believe exceptional customer service is the cornerstone of our success. Located in the vibrant community of Daytona Beach, Florida, we're not just an insurance agency; we're a dedicated team committed to providing peace of mind to our clients. We're looking for someone special to join our Customer Experience Team, someone who holds an active Florida Property Casualty license and is eager to make a real difference. If you have a passion for helping people, a knack for clear communication, and a genuine desire to go the extra mile, you'll fit right in. You’ll be the friendly voice and helpful hand for our policyholders, guiding them through their insurance needs with a positive attitude and expert knowledge. Come be a part of a supportive environment where your contributions are valued, and you can truly help protect what matters most to our customers.

Serve as the first point of contact for policyholder inquiries, providing friendly and efficient assistance.

Address customer questions regarding policies, coverage, billing, and claims with clarity and accuracy.

Assist customers in navigating their Allstate policies and understanding their benefits.

Process policy changes, endorsements, and renewals accurately and promptly.

Escalate complex issues to the appropriate team members while maintaining ownership of the customer interaction.

Gather feedback to identify opportunities for improving the customer experience.

Active Florida Property Casualty (PC) License (Required)

• Confident, self-starter who works well independently.
• Must be highly self-motivated.
• Professional phone etiquette.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.