Special Services Representative

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using the NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Train new employees.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Excellent communication skills.
• Basic computer and typing skills.
• Customer service experience.
• Able to work in a busy environment.
• Able to work independently or with a team.

MINIMUM REQUIRED EDUCATION/TRAINING

• High School graduate or equivalent.