Customer Service Representative
Job Description
Customer Service Representative – Job Description
The Customer Service Representative serves as the main point of on-site contact for KENL INN customers. Work includes coordinating front office activities, answering the phone, taking reservations for KENL INN services, assisting customers, and documenting requests and information into the computer system. The Customer Service Representative will resolve complaints and issues as needed, with management assistance. This work requires a friendly demeanor, positive attitude, and ability to work with the public consistently.
Closing Shift – Part Time or Full Time Positions – Mid-afternoon to early evening with shift ending around 7:30 PM
20 hours/week, depending on business demands - 4-day week - Overtime may be required during peak seasons.
KENL INN Benefits
Health Insurance - Life Insurance - 401K - Paid time Off – Tipped Position - Discounted Services once eligible
Minimum Qualifications
Graduation from high school or equivalent
Must 19 years of age
Desirable Training and Experience
Customer service skills and knowledge of computer database software applications
Required Knowledge, Skills, and Abilities
Ability to communicate effectively and professionally both orally and in writing.
Ability to effectively perform general office management responsibilities.
Knowledge of mathematical concepts, and ability to read charts, graphs, etc.
Strong interpersonal skills, point of sale experience, retail experience a plus, outstanding customer service skills
Ability to read, analyze, and interpret general business professional journals and technical procedures.
Ability to write business notes and understand customer needs.
Knowledge of computer database software applications
Strong organizational skills to manage workload.
Ability to work well under time constraints.
Operate equipment properly and within guidelines.
Ability to maintain confidentiality of customer and company information.
Knowledge of KENL INN Code of Ethics, Pet Care Code of Ethics, KENL INN policy, law, and ability to implement principals and regulations within job duties and interactions.
Ensure laws and KENL INN policies and principles are followed.
