Operations Manager

Build an Organization That Delivers Exceptional Care

At Vibrant Health Homecare, we believe exceptional care doesn't happen by chance—it happens because great leaders create systems that allow great people to succeed.

We're looking for an Operations Manager who wants to help build an organization that is operationally excellent, financially disciplined, and known for outstanding client care.

This is not a traditional office management position. This is a leadership role responsible for helping turn the CEO's vision into daily operational execution.

Your Mission

As Operations Manager, you will serve as the CEO's strategic operational partner.

Your responsibility is to ensure that our leaders have the structure, resources, accountability, and support needed to consistently deliver exceptional service while positioning the organization for sustainable growth.

You will oversee the operational health of the company and help ensure that important priorities don't get lost in the demands of daily operations.

What You Will OwnOrganizational Performance

You will monitor the overall health of the organization by reviewing key performance indicators, identifying operational trends, and helping department leaders achieve measurable results.

Examples include:

• Operational dashboards

• Leadership scorecards

• Department performance

• Productivity

• Service metrics

• Continuous improvement initiatives

Leadership Accountability

You'll work directly with department leaders to ensure they understand their responsibilities, execute their priorities, and remain accountable for agreed-upon outcomes.

Responsibilities include:

• Weekly leadership meetings

• Monthly performance reviews

• Leadership coaching

• Goal tracking

• Removing barriers to success

• Following up on commitments

Strategic Execution

Great ideas don't create great organizations.

Consistent execution does.

You will help move strategic initiatives from planning to completion by coordinating projects across departments, monitoring progress, and ensuring organizational priorities continue moving forward.

Business Operations

Working closely with the CEO, you will oversee the operational side of the business, including:

• Financial reporting

• Budget monitoring

• Payroll coordination

• Contracts

• Vendor relationships

• Licenses and renewals

• Operational compliance

• Policy implementation

Risk Management

You will help identify operational risks before they become major problems by reviewing trends involving:

• Client complaints

• Incident reports

• Staff turnover

• Operational bottlenecks

• Compliance concerns

• Quality indicators

Support to the CEO

One of your most important responsibilities is increasing the CEO's ability to focus on growth, partnerships, and long-term strategy.

You will accomplish this by:

• Following up on delegated initiatives

• Coordinating leadership activities

• Preparing operational reports

• Tracking organizational priorities

• Anticipating issues before they require executive intervention

• Serving as a trusted thought partner in operational decision-making

Success in This Role Looks Like...

Within your first year:

'13; Leadership meetings produce clear decisions and accountability.

'13; Department leaders consistently meet expectations.

'13; Organizational KPIs are visible and actively managed.

'13; Important initiatives move forward without constant CEO involvement.

'13; Financial and operational reports are timely and accurate.

'13; Compliance activities remain current.

'13; Operational issues are identified early and addressed proactively.

The Kind of Leader We're Looking For

You enjoy creating order from complexity.

You ask thoughtful questions before making decisions.

You naturally think in terms of systems, processes, and continuous improvement.

You believe accountability and kindness can exist together.

You enjoy helping other leaders succeed.

You communicate clearly, remain calm under pressure, and follow through on commitments.

Preferred Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field (or equivalent leadership experience)

• Leadership experience in healthcare, home care, human services, or another service-oriented organization

• Experience leading cross-functional teams

• Strong financial and analytical skills

• Excellent organizational and project management abilities

• Experience using data to improve operational performance

• Ability to build positive relationships across all levels of an organization

Why Vibrant?

We are intentionally building a leadership culture where people know what they own, have the tools to succeed, and are empowered to make meaningful contributions.

If you enjoy building organizations, developing leaders, and creating systems that allow exceptional care to flourish, we'd love to meet you.