Emergency Shelter Operator

Position Title: Emergency Shelter Operator

Department: Homeless Guest Services

Reports To:Emergency Shelter Manager

Status: Full-time, Non-Exempt, Hourly

General Function: TheEmergency Shelter Operatorsresponsibilities include overseeing nightly & daily Homeless Guest Services activities, including check-out, breakfast, day space, check-in, showers, dinner, data entry, homeless volunteers, and community volunteers. This position providesadditionaladministrative and operational support as needed. Supports and implements the vision and values of the Santa Barbara Rescue Mission.

Job Specifics:This position will work a combination of morning/afternoon and evening shifts which will include weekendsand some holidays.

Position Requirements:

• Administrative competencies to handle homeless programlogistics

• Displaying leadership and compassion to our guests

• Personable, amiable, and adaptable in a team environment

• Demonstrate excellent time management skills,a high levelof organization, record keeping, and the desire to proactively seek out and initiate tasks

• Handle multiple tasks, work under pressure, and respect confidentiality in a mature and professional manner

• Must be able to work nights, weekends, and some holidays.

• Attend department meetingsandcheck in meetings withEmergency Shelter Manager

• Volunteer or professional experience working with people experiencing homelessness or addiction is a plus

Principal Activities:

Assist with Emergency Shelter Operations

• Oversee day-to-day shelter operations including guest check-out, breakfast, check-in, showers, dinner, and bed assignments

• Maintain a safe environment within the shelter

• Manage guest mail

• Maintain staff log

• Orient new guests to evening processes; be available to answer questions andassistguests with completing forms

• Maintain photos of guests in database

• Maintainaccuraterecords in computer databases and files and inputaccuratedata

• Handle in-kind donations and distribution to guests

• Receive and respond to all Homeless Guest Services phone/email inquires

Be a contributing member of the Homeless Guest Services team

• Meet with Homeless Guest Services team to discuss operations and guests

• Keep team apprised of guest issues and concerns

• Maintain good rapport with Mens staff and security personnel with a willingness to work together to solve difficult problems

• Act as a responsible party, alongside SBRM Mens Staff or security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property

• Assistwith cleaning and maintenance of homeless guest services facility (e.g.laundry, reporting facility issues, light cleaning)

Compensation and Benefits

• $22/hrto $23/hrDOE

• Accruedsick and vacation time off

• Paid holiday time off

• 4% 403(b) employer match

• Medical, Dental, and Vision Health Insurance

Effect onthe End Result:

This position contributes to the efficient, organized, safe, and compassionate operations of the Emergency Shelter at the Santa Barbara Rescue Mission.