Patron Services Associate
Job Description
Position: Patron Services Associate
Status: Part Time
Reports To: Patron Services Manager & Asst. Patron Services Manager
Schedule: Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.
Hours: Up to 25 hours per week
Pay Rate: $17/hour
Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Patron Services Associate to support our 38th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.
This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.
OVERALL JOB RESPONSIBILITIES
Box Office Duties:
%CF; Provide a welcoming and helpful environment for patrons, volunteers, staff, and
visitors
%CF; Disseminate event information across multiple platforms to patrons and staff
%CF; Process subscription and single ticket sales efficiently using Spektrix ticketing
software
%CF; Coordinate with various departments to address patron needs
%CF; Conduct data entry and management tasks related to box office functions
%CF; Manage voicemail and respond to inquiries via phone and email
%CF; Work with management and team to complete various projects
Front of House Duties:
%CF; Support morning student performances, matinee & evening performances on an
as needed basis
%CF; Assist groups & individuals with entering and exiting the theater
%CF; Coordinate with the Patron Services Manager, Asst. Patron Services Manager, and
education department regarding performance needs
%CF; Work closely with stage management and production team before, during, and
after performances regarding various start & end times and late patron seating
%CF; Address ADA needs before, during, and after performances
%CF; Accurately produce performance reports
%CF; Monitor volunteer activities and perform necessary tasks as assigned by the
volunteer coordinator
EXPERIENCE & SKILLS
%CF; Have a professional attitude, appearance, and personality
%CF; Exhibit exceptional customer service skills
%CF; Professional phone etiquette
%CF; Exceptional verbal communication
%CF; Ability to properly record information and produce various reports
%CF; Ability to take direction and problem solve
%CF; Distribute Will Call tickets, reprint tickets, and assist guests as needed during
performances
%CF; Manage voicemail and respond to all inquiries over the phone and by email
%CF; Be familiar with the season, theaters, and overall operations
%CF; Experience in Spektrix or other box office/ticketing software (REQUIRED)
%CF; Experience using Volgistics or other volunteer management software (PREFERRED)
%CF; Be highly proficient in Google G-suite and Microsoft Office software
SCHEDULE:
%CF; Schedule varies based on event scheduling
%CF; Shifts range from 8 AM start time to 11 PM end time
%CF; Weekends, evenings, and holidays may be required
%CF; Performances for the upcoming season are scheduled August 2026 - May 2027
%CF; This position is anticipated to work anywhere from 0 to 25 hours per week. Hours
are not guaranteed every week, and they will be assigned as needed
