Group Leader-Blue Shift (Days)

Princeton, Indiana

The Group Leader will ensure the quality performance of staff working within the site. Direct communication and collaboration with customer/client management in administration of service contract.

Responsibilities:

Essential Functions

Provide quality customer service to include but not limited to the following:

• Administration of contract.

• Assess problems and concerns with client management, shop, and customer personnel.

• Work in conjunction with customer locations to assist in parts availability, information, and request of items through transfer process.

• Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals.

• Contact vendors for pricing and placement of orders, answer questions regarding availability of parts.

• Work with customers to ensure correct items are being procured when necessary.

• Daily monitoring of 5S standards as well as FMDS reports for the customer.

• Answer all messages phone\e-mail in a timely fashion.

• Assist in reviewing all requisition forms to ensure they meet P&P requirements.

• Monitor and analyze Standard Work Procedures

• Provide training as required.

• Daily communication to customer as well as site management

• Assist in cross functional teams

• Shift-to-shift communication

• Professionalism toward customer and staff

Report Review

• Utilizing Microsoft applications to generate and review various reports as outlined in daily, weekly, and monthly guidelines.

• Management and report of daily activities to customer

• Generate and review failures making suggestions based on safety, quality, and production.

Other Requirements

• Review and submit timesheets to include monitoring Customer emergency overtime.

• Investigate and resolve personnel issues.

• Hire and terminate in accordance with policies.

• Complete and submit new hire paperwork.

• Complete and submit termination paperwork as needed.

• Provide orientation, employee requirements for Customer and schedule training.

• Provide 24-hour support to Customer as needed

• Quarterly performance reviews and yearly reviews for direct reports

• Investigate product complaints.

• Supervise all employees while monitoring all job description activities.

• Assist with project research and provide findings.

• Attend meetings with contractor and\or Customer as required.

• Document all levels of discipline; administer discipline in accordance with company guidelines.

• Disperse all communications between customer corporate and district employees as directed.

Required Education:

• College degree preferred or equivalent years of work experience desirable.

• 3 – 5 years direct experience in similar position.

Required Experience & Skills:

Required Qualifications

• 2 years Auto and/or HD Parts experience

• 2 years Inventory Experience

• 2 years Computer Experience