Front Desk Dental
Job Description
Tampa, Florida
HMC Dental Services
6607 N Dale Mabry Hwy, Tampa FL 33614
Monday – Friday
We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk & Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.
This is NOT a basic receptionist position.
We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.
We want someone who:
'14; Has REAL dental front desk experience
'14; Knows how to use Open Dental efficiently
'14; Can explain treatment plans and insurance coverage clearly to patients
'14; Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions
'14; Moves fast without losing accuracy
'14; Can multitask under pressure while staying professional and organized
'14; Is confident collecting payments and discussing finances
'14; Understands the importance of schedule management and production goals
'14; Provides exceptional customer service in English & Spanish
- Manage patient check-in and check-out efficiently
- Answer high-volume calls professionally
- Schedule appointments strategically to maintain provider productivity
- Confirm appointments daily and manage cancellations using active waitlists
- Handle no-shows immediately and reschedule effectively
- Verify insurance eligibility and benefits accurately
- Collect co-pays, balances, and payments at time of service
- Maintain complete and accurate patient records
- Upload all required documentation before treatment
- Coordinate patient transportation when required
- Maintain HIPAA compliance at all times
- Present dental treatment plans confidently and professionally
- Explain procedures, insurance coverage, limitations, and patient financial responsibility
- Review estimated out-of-pocket costs with patients
- Help patients understand financing options and payment arrangements
- Follow up on pending treatment to increase case acceptance
- Communicate effectively with providers and clinical team
- Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental
Minimum 2 years of DENTAL front desk or treatment coordinator experience REQUIRED Experience with Open Dental REQUIRED
Bilingual English/Spanish REQUIRED
Strong understanding of dental insurance and treatment presentation REQUIRED
Must be highly organized and detail-oriented
Must multitask efficiently in a fast-paced environment
Must communicate professionally and confidently with patients
Must be reliable, accountable, and performance-driven
We are not looking for someone to simply answer phones.
We are looking for someone who:
'14; Takes ownership
'14; Understands urgency and efficiency
'14; Helps drive office production
'14; Maintains structure and organization
'14; Solves problems independently
'14; Supports team workflow and patient satisfaction
'14; Operates with professionalism and accountability at all times
'14; Competitive compensation based on experience and performance
'14; Stable full-time position
'14; Growth opportunities within a multi-location organization
'14; Structured and professional work environment
'14; Leadership focused on excellence, accountability, and high performance
'14; Opportunity to grow within a technology-driven dental organization
HMC is a multi-location dental organization focused on delivering high-quality patient care with efficiency, compassion, and innovation. We are building a strong team of professionals committed to excellence, accountability, and exceptional patient experiences.
HMC is an Equal Opportunity Employer.
