Technical Engineering Sales Support

General Description: Handles engineering & technical product support to help support sales efforts of the outside sales staff.

Scope of Essential Responsibilities:

1. Equipment selections & quotations on all JMP products as requested by JMP staff and customers, including reading and interpreting plans and specifications.
   1. Maintaining job quote log in system
2. Provide design assistance to consulting engineers: to include follow up emails to engineers with product selections, submittals, schedules, and specification on every equipment selection request received.
3. Customer Service for customers to include quotations, placing orders, tracking order status, delivery confirmation, and product troubleshooting.
4. Support outside sales by assisting in requested tasks in a timely manner, to include but not limited to:
   1. Submittals
   2. Prior Approval Letters
   3. General correspondence with customers
   4. Expedite orders and credits for customers
   5. Assist customers with returns and the JMP RMA process
   6. Enter & expedite JCS jobs and factory CQM’s
5. Must become proficient in company computer-based business systems and equipment quotation and selection programs.
6. Assist in setting up and helping with logistical items at local seminars and training classes
7. Assist customers on technical issues and system problems.
8. Handle all mail and package shipments, incoming and leaving
9. Coordinate all Hyfab request from local engineers to Hyfab department to make sure all required & requested information is given to the customer correctly and in a timely manner.
10. Maintain all appropriate office supplies and materials: assist management with office equipment maintenance.
11. Performs other duties as requested.

Work and Skill Requirements:

Education