ALOFT Front Desk Agent / Re:Fuel Attendant (Part-Time)

Front Desk Agent / Re:Fuel Attendant (Part-Time)
Location: Aloft Hotel, Mount Laurel, NJ
Schedule: Part-Time | 6:00 AM – 11:00 AM

Position Summary

Aloft is seeking an energetic, customer-focused team member to serve in a hybrid role as both a Front Desk Agent and Re:Fuel Attendant. This position is responsible for delivering exceptional guest service by assisting with front desk operations while maintaining the Re:Fuel grab-and-go food and beverage area during the morning hours. The ideal candidate is friendly, organized, and able to multitask in a fast-paced hospitality environment.

Essential Duties & ResponsibilitiesFront Desk Agent Responsibilities

• Welcome guests with a warm and professional demeanor.

• Check guests in and out efficiently using hotel management systems.

• Answer incoming phone calls and assist with guest inquiries.

• Process reservations, room assignments, and payment transactions.

• Address guest concerns and escalate issues when necessary.

• Maintain accurate guest records and ensure confidentiality.

• Provide information regarding hotel amenities, services, and local attractions.

Re:Fuel Attendant Responsibilities

• Prepare and stock breakfast and grab-and-go food and beverage items.

• Ensure Re:Fuel area remains clean, organized, and fully stocked throughout the shift.

• Monitor food quality, freshness, and presentation standards.

• Maintain proper food safety and sanitation practices.

• Replenish coffee stations, beverages, snacks, and condiments.

• Track inventory needs and communicate restocking requirements to management.

• Assist guests with food and beverage purchases and questions.

General Responsibilities

• Maintain a clean and welcoming lobby and guest service areas.

• Follow all hotel policies, safety standards, and brand requirements.

• Work collaboratively with housekeeping, maintenance, and management teams.

• Perform additional duties as assigned to support hotel operations.

Qualifications

• High school diploma or equivalent preferred.

• Previous hotel, hospitality, retail, or food service experience preferred.

• Strong customer service and communication skills.

• Ability to multitask and prioritize responsibilities effectively.

• Basic computer proficiency and ability to learn hotel software systems.

• Ability to stand, walk, bend, and lift up to 25 pounds as needed.

• Reliable attendance and punctuality required.

Skills & Competencies

• Guest-focused attitude

• Professional appearance and demeanor

• Strong organizational skills

• Attention to detail

• Team-oriented mindset

• Ability to work independently with minimal supervision

Benefits

• Competitive hourly wage

• Employee hotel discounts

• Flexible part-time schedule

• Opportunity for growth within the hospitality industry