CSR - Customer Service Representative

Position Summary

We are seeking a Customer Service Representative (CSR) to serve as the first point of contact for customers. The ideal candidate will handle inquiries, resolve issues efficiently, and provide a positive customer experience while maintaining company standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve product or service issues promptly and professionally
• Maintain accurate customer records and interaction logs
• Escalate complex issues to appropriate departments
• Follow up with customers to ensure satisfaction
• Provide information about products, services, and policies
• Meet performance metrics such as response time and resolution rates

Required Qualifications

• High school diploma or equivalent
• Previous customer service experience (1–3 years preferred)
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Basic computer skills (CRM systems, MS Office, etc.)

Preferred Skills

• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills

Benefits

Limited or up to:

• Opportunities for advancement
• Paid holidays and Paid Time Off
• Medical, Dental, and Vision benefits
• 401K benefits