Full Time CSR
Job Description
Are you looking to grow? So are we! Richard Young Agency Country Financial in Winder, Georgia, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Administration / CSR. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!
Benefits
Annual Base Salary + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Provide exceptional customer service and support.
- Be outstanding at relationship building.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Provides on-going support to insurance clients as needed.
- Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
- Assess and identify the wants and needs of your customer(s) over the phone.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Follow through and exceed current and prospective client expectations.
- Great Customer Service Skills.
- A Property & Casualty insurance license is required.
- Ability to tactfully handle stressful and difficult situations.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
