Home Care Branch Manager

Supervisory Responsibilities:

· Recruits, interviews, hires, and trains new staff.

· Oversees the daily workflow of the department.

· Provides constructive and timely performance evaluations.

· Handles discipline and termination of employees in accordance with company policy.

Financial:

· Effectively managing company resources

· Managing gross margin including Caregiver Overtime / Caregiver payrates

· Responsible for overall revenue growth

· Utilization / Fill Rate

· Referral to admission ratio

· Effectively managing community relationships including AL’s, IL’s, Hospitals, SNF, memory care, LTAC and VA, LTC, Workers’ comp

· Effective communication with regional and senior leadership

· Timely reporting issues and concerns

· Referral flow

Compliance:

· Following all applicable state regulations

· Completing routine internal audits of Client and personnel files

· Timely reporting and maintaining client and caregiver complaints/grievances as well as records.

Client Care:

· Responsible for managing client census.

· Effective communication between client, caregivers, and branch

· Ensure timely initiation of service -All admits completed with 48 hours of receiving referral.

· Oversight over client visits.

· Ensuring high levels of client satisfaction - Customer satisfaction over 95%

· Ensuring client fill rate 95% or above on auth hours

Operations/People Management:

· Staffing and Recruiting

· Business Development/Expansion

· Community Relations

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent sales and customer service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Ability to prioritize tasks and to delegate them when appropriate.

· Ability to function well in a high-paced and at times stressful environment.

· Proficient with Microsoft Office Suite or related software.

Qualifications for branch manager:

· Ability to travel via automobile frequently regionally.

· Associates degree or higher preferred

· Proven successful performance with a minimum of 2 years of business and people management.

· Good skills in account management

· Good understanding of market trends and competitor’s activities

· Leadership proficiency

· Must be willing to take on-call.