Health Center Patient Registrar

Location: Philadelphia
Employment Type: [Full-Time]
Department: Practice Management / Front Desk Operations

Are you a highly organized, compassionate professional who loves helping people feel welcome and supported? Join our team as a Health Center Patient Registrar, where you’ll be the first point of contact for our patients and play a key role in creating a positive, inclusive experience for everyone who walks through our doors.

As a Patient Registrar, you will serve as the face of our health center—managing patient check-in and check-out, scheduling appointments, and responding to inquiries with professionalism and empathy. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and is committed to helping patients navigate their care smoothly.

• Greet patients warmly and begin the check-in process using our Electronic Medical Record (EMR) system

• Verify and update demographic and insurance information

• Collect copays and document all monetary transactions accurately

• Support check-out processes, including referrals, prior authorizations, and scheduling follow-up appointments

• Answer incoming calls and schedule appointments in the appropriate service categories

• Respond to patient concerns, create cases, and route them to the correct team

• Determine urgency level for patient issues

• Complete follow-up calls to patients and external providers

• Document all interactions in real time or shortly afterward

• Participate in staff development days and required meetings

• Adhere to facility safety policies, OSHA guidelines, HIPAA regulations, and confidentiality requirements

• Complete incident reports when indicated

• Maintain professionalism and punctuality, including at off-site events

• Promote a respectful, welcoming environment for all patients and staff

• Work closely with the Practice Supervisor and Director of Practice Management to communicate concerns

• Maintain consistent attendance and preparedness at the start of each shift

Required:

• High school diploma or GED

• Minimum 2 years of customer service experience

• Strong communication, organizational, and multitasking abilities

• Ability to manage high workflow and troubleshoot issues

Preferred:

• Front desk experience in a medical or hospital setting

• Criminal Background Clearance

• Child Abuse Clearance

• FBI Clearance

• Must be fully vaccinated per agency requirements

This role involves primarily sedentary work but may require occasional standing, walking, crouching, reaching, and lifting up to 35 lbs. Repetitive hand and wrist motion and the ability to communicate clearly in person and by phone are essential.

You’ll be part of a mission-driven team dedicated to providing compassionate, high-quality care. We value dignity, respect, and professionalism—and we’re looking for someone who shares those values.