Weatherization and Housing Services Intake Specialist
Job Description
Miami Valley Community Action Partnership (MVCAP)
Location: On-Site-3155 Elbee Road, Moraine, OH
Schedule: Monday – Friday | 8:00 AM – 4:30 PM
Salary: $41,496.00 - $52,041.60 annually, commensurate with skills and experience
Miami Valley Community Action Partnership (MVCAP) is seeking a detail-oriented and customer-focused Weatherization and Housing Services Intake Specialist to join our team. This position serves as the first point of contact for individuals seeking Weatherization and Housing Services and plays a vital role in determining program eligibility, maintaining accurate records, and providing exceptional customer service.
If you enjoy helping others, thrive in a fast-paced office environment, and have strong organizational and communication skills, we'd love to hear from you.
What You'll DoAs a Weatherization and Housing Services Intake Specialist, you will:
- Conduct customer interviews to determine eligibility for Weatherization and Housing Services programs.
- Collect, review, verify, and process applications and supporting documentation while ensuring compliance with federal, state, and agency requirements.
- Provide exceptional customer service by answering questions and assisting clients throughout the application process.
- Maintain accurate client records through timely and precise data entry into agency databases and web-based systems.
- Review applications for completeness, accuracy, and quality assurance.
- Monitor application status and communicate with clients regarding missing documentation and next steps.
- Coordinate with internal staff, contractors, and community partners to support efficient program operations.
- Maintain confidentiality while handling sensitive client information.
- Assist with reporting requirements and maintain organized electronic and paper files.
- Support outreach efforts and promote available agency services within the community.
- Perform additional administrative and program support duties as assigned.
- High School Diploma or GED.
- Experience in customer service, intake, administrative support, case management support, or a related office environment.
- Strong organizational skills with excellent attention to detail.
- Proficiency with Microsoft Office and the ability to learn agency software systems.
- Excellent verbal and written communication skills.
- Associate's degree in Human Services, Business Administration, Public Administration, or a related field.
- Experience working with public assistance programs, eligibility determination, or community-based services.
- Experience using database management or intake software systems.
The successful candidate will demonstrate:
- Excellent customer service and interpersonal skills.
- Ability to explain program requirements and eligibility guidelines clearly and professionally.
- Strong attention to detail and commitment to documentation accuracy.
- Ability to manage multiple priorities while meeting deadlines.
- Professionalism, empathy, and discretion when working with confidential information.
- Strong problem-solving and organizational skills.
- Ability to work both independently and collaboratively as part of a team.
- Commitment to providing high-quality service to individuals and families in our community.
At Miami Valley Community Action Partnership, you'll be part of a mission-driven organization dedicated to improving the lives of individuals and families throughout the Miami Valley. Our employees make a meaningful impact every day by connecting community members with programs and services that improve housing, safety, and quality of life.
We offer a supportive team environment, opportunities for professional growth, and the chance to make a difference in the communities we serve.
How to ApplyInterested candidates should submit:
- A current resume (required).
Applications submitted without a resume will not be considered.
