Posted July 28, 2026

Field Control Systems Technician

AB Graphic International

Elgin, IL, US Full Time

Job Title

Department

Software & Service

Location

Elgin, IL

Main Purpose of role

Troubleshoot all aspects of the A B Graphic equipment, addressing software and control systems, electrical (both high and low voltage AC/DC), and mechanical-related issues both on-site and remotely via phone.
Use various software programming environments to understand machine functionality to diagnose equipment faults and assist technicians or customers find machine faults both onsite and via remote connection.
Diagnose and program various machine components for customer support tasks and parts replacement.
Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing faults and executing on-site rectifications.
Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site.
Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements.
Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.
While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the development or refurbishment of in-house equipment.
Run machines for Customer demonstrations and factory acceptances

Main Tasks

Produce timely and detailed service reports
Completion of install and modification reports direct to manufacturer
Completion of expenses application
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customer
Available to travel any time unless vacation time is requested
Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required
Offer support if applicable to other members of staff.

Key Skills

Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment
Relevant PLC / HMI / software knowledge and experience
Experienced with the following programming languages: C, C++, C# / Ladder logic / Structured Text / Flow Diagram / Function Block Diagram / CodeSys based environments / XML data files.
Electrical design experience useful
I.T skills – Understand networking and Visual Studio coding
Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules

Personal Attributes

Responsible For

Reports To

Ad Hoc

This list is not exhaustive and you may be required to carry out other reasonable tasks at your manager’s request within your competence.

Benefits