Medical Receptionist-PRN

Medical Receptionist for our Lagrange Location.

SUMMARY: Serves as initial contact for all patients visiting office.

DUTIES AND RESPONSIBILITIES:

• Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee.

• Clears messages each morning and delivers to appropriate department or employee.

• Meets and greets patients.

• Prepares and forwards outgoing mail and packages.

• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.

• Maintains supplies, arranges for equipment maintenance, and keeps reception area organized.

• Inputs patient information and demographics into computer system.

• Verify demographics and insurance.

• Scan in all patient documentation including proof of insurance verification.

• Ensure all receipts are signed after collecting payments.

• Ensure all consents are signed.

• Perform end of day cash reconciliation.

• Maintain clean and orderly waiting area and patient bathrooms.

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent.

• Must obtain and maintain BLS certification.

• Excellent verbal and written communication skills.

• Strong interpersonal skills.

• Ability to understand and follow written and verbal instructions

• Commitment to excellence and high standards.

• Strong organizational skills; able to manage priorities and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Knowledge of medical terminology helpful

• Professional appearance and demeanor

• Bilingual skills a plus.

COMPETENCIES:

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service--Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to walk, sit, and stand.

• Occasionally exposed to bloodborne and airborne pathogens or infectious materials

• Occasionally required to travel for training purposes.

• Required to attend at least 2 community clinic events per year.

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