BDC Representative (Service) - Audi Forsyth County

Role Overview

This role is critical in shaping client perception, driving appointment volume, and supporting a seamless, luxury service journey.

The ideal candidate communicates with precision, empathy, and professionalism, while contributing to a high-performance, team-oriented culture built on accountability, responsiveness, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for inbound calls, chats, and digital inquiries, delivering a professional, brand-aligned client experience
• Schedule high-quality service appointments that drive retention, efficiency, and revenue
• Communicate clearly and confidently, ensuring every interaction reflects Audi standards of professionalism and care

• Meet or exceed appointment conversion, show rate, and call quality targets
• Execute outbound campaigns, including appointment follow-up, missed appointments, and service reminders
• Conduct post-service follow-up to support client satisfaction and loyalty (CSI performance)
• Accurately document all client interactions within dealership systems to ensure operational alignment and efficiency
• Identifyclient needs through active listening and provide timely, accurate solutions or routing
• Collaborate with advisors, technicians, and leadership to ensure seamless communication and issue resolution
• Proactively escalate concerns to protect the client experience and brand reputation
• Contribute to a performance-driven, team-oriented environment focused on accountability and results
• Consistently follow processes, scripts, and best practices while maintaining authenticity in client interactions
• Participate in training and development to continuously improve product knowledge, communication skills, and performance metrics

Qualifications

• Prior experience in a customer-facing or call center environment preferred
• Strong communicationskills with the ability to convey confidence, empathy, and professionalism
• Proven ability to multi-task, problem-solve, and navigate systems efficiently
• Basic computerproficiencyand data entry accuracy
• High school diploma or equivalent preferred
• Authorized to work in the U.S.