Customer Success Representative

Customer Success Representative*

We’re looking for a Customer Success Representative to build strong relationships with our digital customers, drive product adoption, and support renewal and growth. In this full-time role, you’ll serve as the main point of contact for a portfolio of accounts, leading virtual meetings, onboarding new customers, and coordinating with internal teams to ensure customer success.

Responsibilities:

• Own a portfolio of customer accounts and serve as their primary point of contact

• Lead virtual onboarding, training, and check-in meetings to drive adoption

• Proactively reach out to customers via phone and email to support their goals

• Manage renewals and help ensure strong retention across your accounts

• Keep customer information and activity updated in our CRM

Qualifications:

• Experience in customer success, account management, or a similar role

• Comfortable with frequent virtual customer interactions and outreach

• Strong organizational and communication skills
• Familiarity with CRM tools (e.g., Salesforce) is a plus
  

*Temp to Possible Full-Time Regular Position