Service Tech (Oahu, Hilo, Kona)
Job Description
Department: Service
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Plant Manager
Job Type: Union
Amount of Travel Required: Minimal
Work Schedule: Monday – Friday 7:00 am – 3:30 pm, On call after hours, weekends and holidays on rotation basis
Positions Supervised: None
POSITION SUMMARY
Entry level position. Learning to install, maintain and repair various coffee related equipment. .
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Installs, maintains and repairs all necessary equipment on customer’s location or as directed.
- Maintains company vehicle and parts inventory in company vehicle as assigned.
- Works with all parties to meet the quality standards set forth by Hawaii Coffee Company.
- Maintains company equipment and parts inventory at company warehouse location as assigned.
- Keep a current record of staff member’s whereabouts and availability.
Other Functions:
Performs other related duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Communication, Written – Ability to communicate in writing clearly and concisely.
- Organized – Being organized or following a systematic method of performing a task.
- Communication, Oral – Ability to communicate effectively with others using the spoken word.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Accountability – Ability to accept responsibility and account for his/her actions.
- Reliability – The trait of being dependable and trustworthy.
- Friendly – Ability to exhibit a cheerful demeanor toward others.
- Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
Mental Demands:
- Ability to work under stressful conditions
- Able to interact with others with courtesy and tact
- Ability to manage and prioritize multiple projects in an organized and efficient manner
- Ability to respond to crisis situations in a calm and effective manner
- Ability to complete projects on schedule
Communication Demands:
The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Experience: Preferred Field-of-Expertise: Electronics, Electrical and Plumbing.
Must has valid driver’s license and good driving abstract.
Education: Certificate of Completion from Electronics/Electrical Trade School. Military training will be reviewed to see if it qualifies. Automotive Technicians Trade School training will also be reviewed.
Computer Skills: Moderate. Newer equipment utilizes laptop to program and repair. Will train due to specialized programs used.
Language: Well-developed verbal and written English communication skills.
PHYSICAL DEMANDS
The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand C 10 lbs or less F
Walk O 11-20 lbs O
Sit O 21-50 lbs O
Manually Manipulate F 51-100 lbs O
Reach Outward O Over 100 lbs O
Reach Above Shoulder O
Climb O Push/Pull
Crawl O 12 lbs or less F
Squat or Kneel O 13-25 lbs O
Bend O 26-40 lbs O
Grasp O 41-100 lbs O
Speak F
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional exposure to adverse conditions like heat, cold, wet/humid conditions, precarious and dusty environments.
- Possible risk of electrical shock.
- Possible risk of cuts, bruises and burns
