Room Attendant

Housekeeper

Job Type: Part-Time or Full-Time, Hourly (Non-Exempt)
Department: Housekeeping
Location: Branson, Missouri
Reports To: Head Housekeeper / AGM

About The Ozarker Lodge

The Ozarker Lodge is a boutique-lifestyle property inspired by retro Americana road-trip nostalgia blended with modern mountain-lodge comfort. We deliver authentic Ozarks hospitality through thoughtful storytelling, elevated guest experiences, and genuine human connection.

Position Summary

The Housekeeper is responsible for cleaning and maintaining guest rooms, public spaces, and back-of-house areas to ensure exceptional cleanliness and guest satisfaction. This role plays a vital part in delivering a welcoming, safe, and comfortable environment consistent with The Ozarker Lodge brand standards.

Core Responsibilities

Guest Room Cleaning

• Clean and service assigned guest rooms according to hotel standards
• Change linens and make beds to brand specifications
• Clean bathrooms including showers, tubs, toilets, mirrors, and sinks
• Dust, vacuum, mop, and sanitize all surfaces
• Replenish guest amenities and supplies
• Inspect rooms for cleanliness, damages, and maintenance needs
• Report maintenance concerns promptly

Public Area & Property Care

• Maintain cleanliness of hallways, stairwells, lobby areas, and outdoor walkways
• Assist with pool area and exterior cleanliness as assigned
• Remove trash and recycling from designated areas
• Support cleanliness of back-of-house areas

Laundry Support (as assigned)

• Operate washers and dryers for linens and towels
• Fold and organize clean laundry
• Maintain cleanliness of laundry room and equipment

Guest Interaction

• Respond courteously to guest requests
• Demonstrate friendly, service-first hospitality at all times
• Respect guest privacy and confidentiality

Safety & Standards

• Follow all cleaning and sanitation procedures
• Use cleaning chemicals and equipment safely
• Adhere to hotel key control procedures
• Maintain proper uniform and grooming standards
• Comply with all company policies and safety guidelines

Qualifications

• Previous housekeeping or cleaning experience preferred but not required
• Ability to work independently and as part of a team
• Strong attention to detail
• Positive attitude and strong work ethic
• Must be able to work weekends and holidays as needed

Physical Requirements

• Lift, push, pull, and carry up to 40 pounds
• Stand and walk for extended periods
• Bend, kneel, and reach frequently
• Climb stairs regularly
• Work indoors and outdoors in varying weather conditions

Work Environment

The hospitality industry operates 24/7. Scheduling may vary based on occupancy levels and business demands. Weekend and peak-season availability is required.

Compensation

• Hourly pay based on experience
• Eligible for hotel employee travel benefits and team incentives