On-Call Front Desk Coverage

Summary:

Front desk staff make our clients feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering questions, handling correspondence, and keeping the reception area clean and well-organized. As a team member, they are responsible for participating in programming and events in order to ensure optimal performance.

• Greets all members and guests to create welcoming environment

• Develops positive relationships with members

• Facility/member tours

• Answers incoming phone calls and provides messages or returns calls as needed

• Accepts member feedback and concerns professional and communicates to management

• Cleaning of fitness center and equipment

• Notifies management of equipment needs

We are a fairly new facility with great equipment! Members are very friendly and we try to create a welcoming environment for them.

Qualifications and Skills:

• Ability to prepare routine administrative paperwork

• Ability to follow routine verbal and written instructions

• Knowledge of customer service standards and procedures