Equipment Order Specialist
Job Description
What it's Like to Work Here
"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and our customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us!
A Day in the Life as an Equipment Order Specialist
As an Equipment Order Specialist, you'll serve as a key liaison between CLS staff and distributors, ensuring a seamless and customer-focused order experience. Responsibilities include:
- Serving as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions
- Partnering closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts
- Accurately processing customer equipment orders
- Responding to customer inquiries regarding availability and product information
- Providing order follow-up, tracking information, and proactively addressing any order issues
- Creating and maintaining work orders
- Managing equipment order backlog
What You Need
- High school diploma or equivalent required. Associate's or Bachelor's degree preferred.
- 3+ years of experience in a customer service or related role
- Excellent interpersonal, verbal/written communication, and customer service skills
- Accurate and efficient data entry and basic math skills
- Strong analytical and problem solving skills
- Detail oriented with strong time management, accuracy, and organizational skills
- Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
- Ability to work both independently and as part of a team and collaborate with colleagues at all levels
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
- Experience working with or ability to learn Salesforce, CRM systems, and other business applications
Competitive Benefits Package
- Health insurance
- Dental insurance - 100% employer-paid
- Vision insurance - 100% employer-paid
- 401(k) with company match
- Life insurance & disability coverages
- Flexible Spending Account for healthcare
- Paid Time Off (PTO)
- 11 paid holidays + your work anniversary
- Flexible scheduling
- Staff development and training opportunities
- Employee Assistance Program
- Advancement opportunities
- Economic support and wellness reimbursement programs
