Front Desk Evenings

Job Title: Front Desk/Guest Services AgentLocation: Stillwaters Resort - Branson, MODepartment: Guest ServicesEmployment Type: Full/Part-Time Available (32-40 hours weekly) 3pm -11pm shiftStillwaters Resort is seeking a friendly, professional Front Desk Agent to be the first point of contact for our guests. This role is essential to delivering a seamless, memorable stay from arrival through departure. The ideal candidate is guest-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.Key ResponsibilitiesWelcome guests warmly and professionally upon arrivalComplete check-in and check-out procedures accurately and efficientlyRespond to guest inquiries, requests, and concerns with a service-first attitudeAnswer and route phone calls courteously and promptlyProcess reservations, room changes, and account adjustmentsMaintain accurate guest records and payment documentationCoordinate effectively with housekeeping, maintenance, and managementUphold resort policies, procedures, and brand standardsKeep the front desk and lobby areas tidy, inviting, and guest-readyQualifications & SkillsPrevious customer service or hospitality experience preferredStrong interpersonal and communication skillsAbility to multitask and remain calm under pressureBasic computer literacy; experience with property management systems a plusReliable, detail-oriented, and punctualAvailability for flexible shifts, including weekends and holidaysWhat We're Looking ForPositive attitude and genuine passion for guest serviceProfessional appearance and demeanor - neat and guest-facing ready upon arrival each dayTeam-oriented approach with the ability to work independently when neededProactive problem-solver who takes ownership of guest concernsWhy Work at Stillwaters Resort?Beautiful lakeside resort settingSupportive, team-focused cultureOpportunities for growth within the hospitality industryEmployee perks and resort discounts

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