Front Desk Representative

The Patient Services Representative (PSR) is responsible for registering and processing patients for appropriate appointments and services, including, but not limited to: scheduling and canceling appointments; and verifying eligibility for specific programs and services.

Essential Duties and Responsibilities:

• Answers multi-line telephone, ensuring that all calls are channeled to, and responded by the appropriate personnel.
• Responds to patient inquiries.
• Makes reminder calls to patients regarding scheduled appointments and follow-up medical care.
• Conducts intake and outtake of patients.
• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing systems and communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of CLCHC by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, office staff, insurance companies, as well as patients and their families.
• Completes thoroughly and accurate documentation in a timely manner.
• Daily use of Electronic Health Record (EHR) system.
• Assists in opening/closing clinic.
• Other duties as assigned.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Vision insurance

Schedule:

• Monday - Friday 8am - 5pm