Customer Service Representative
Job Description
Overview
Champion Home Services is based in San Antonio, providing top-quality HVAC, plumbing, and electrical services. With over 40 years of combined experience, we proudly serve San Antonio and the surrounding areas with dependable, energy-efficient solutions for homes and businesses.
Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time.
Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service Representative. This a full time paying $18.50-$25.00 per hour with various schedule options!
What you will do:
- Handle inbound customer service calls including, but not limited to:
- Booking appointments
- Understanding general priority booking knowledge
- Providing tech ETA
- Deescalating customer concerns
- Understating field availability for effective booking
- Handle text and chat engagements with the customers
- Call on customer list to offer promotions
- Creating and updating customer profiles
What you bring:
- Previous customer service or call center experience
- Strong attention to details
- Conscientious team player
- Honesty, integrity, and a good attitude
- Clear background check and drug screen
- Industry and ServiceTitan experience preferred
Location: Bulverde, Texas
