Application Support Specialist

ABOUT QUINN RESIDENCES

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit https://live-quinn.com.

JOB TITLE: Application Support Specialist

JOB SUMMARY

The Application Support Specialist provides Tier 1 application support by triaging, troubleshooting, and resolving user issues; ensuring accurate ticket handling and documentation; and escalating complex problems as needed.

JOB REQUIREMENTS (Knowledge, Skills, Experience, Education, and Physical Requirements)

• Associate’s degree preferred or 1–3 years of relevant work experience; 3+ years in Property Management preferred.
• Strong technical aptitude with experience supporting technical applications and systems, including the ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn, attention to detail, follow-through, and the ability to remain flexible, multi-task, and organize priorities in a fast-paced work environment while maintaining focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• In-person work required for the first 90 days; after that, 1–2 remote days/week maximum may be available based on performance. Occasional travel required for property visits and/or Company-wide meetings.

JOB RESPONSIBILITIES (Main responsibilities of the job)

• Tier 1 Support and Ticket Resolution: Serve as the first point of contact by triaging, troubleshooting, and resolving standard system issues through the ticketing system; escalate when needed.
• User Account Administration: Execute onboarding, offboarding, and crossboarding in alignment with documented procedures and role-based access requirements.
• Access Reviews and Maintenance: Assist recurring user audits by validating account accuracy, identifying discrepancies, and supporting remediation.
• Documentation and Knowledge Base Support: Document ticket resolutions and contribute to knowledge base updates for team consistency and user self-service.
• Provide exceptional customer service to users of varying knowledge and skill levels.
• Coordinate meetings, training sessions, and maintenance windows with IS vendors; send mass communications for outages, maintenance windows, and related updates.
• Support software releases, new functionality, maintenance, documentation, property transitions, continual self-improvement, and process improvement.
• Assist with other responsibilities as directed by leadership.

COMPENSATION & BENEFITS

• Salary and bonus dependent on experience; 401(k) plan including company match.
• Medical company-funded, Dental & Vision Insurance; Paid Time Off and Company Holidays.