Area Manager

Role Summary

The Area Operations Manager is responsible for leading operational performance, leadership

effectiveness, and brand execution across a defined group of venues. This role has direct

operational and financial accountability for company-owned locations and serves as the primary

company representative for partner (third-party) locations, providing advisory support,

operational guidance, and relationship management to help partners operate successful venues

Responsibilities – Company-Owned Locations

For company-owned venues, the Area Operations Manager has direct accountability for

performance, execution, and leadership.

%CF; Directly manage and develop General Managers

%CF; Own aggregate P&L performance across assigned company-owned locations

%CF; Drive revenue performance, labor efficiency, cost control, and profitability. Ensure

venues are operating within approved budgets

%CF; KPI performance, reporting, and conduct regular performance reviews tied to KPIs,

identify performance gaps and drive corrective action

%CF; Enforce operational, financial, and compliance standards

%CF; Ensure adherence to company policies, SOPs, and brand expectations

%CF; Lead GM coaching, corrective action, and succession planning

%CF; Ensure consistent leadership standards, culture, and professionalism across all venues

%CF; Oversee operational readiness for new openings, transitions, or turnarounds

%CF; Serve as escalation owner for operational, personnel, and compliance issues. Ensure

venue needs, escalations, and operational risks are communicated clearly and resolved

efficiently

Key Competencies

%CF; Multi-unit operations leadership

%CF; Financial acumen and P&L fluency

%CF; Data-driven decision making and KPI management

%CF; Calm, consistent leadership under pressure

%CF; Strong coaching, accountability, and conflict-resolution skills

%CF; Operational discipline with the ability to scale standards

Responsibilities – Partner (Third-Party) Locations

For partner locations, the Area Operations Manager acts in a non-controlling, consultative

capacity.

%CF; Serve as the face of the primary relationship lead for assigned partner venues

%CF; Build strong, trust-based relationships with partner operators

%CF; Provide operational guidance, best practices, and advisory support as requested or

needed

%CF; Share insights on staffing, service flow, training, and guest experience

%CF; Support partner locations in identifying opportunities to improve performance and

consistency

%CF; Escalate concerns, risks, or repeated issues internally as appropriate

%CF; Coordinate with internal teams to ensure partners feel supported and informed

%CF; Work closely with the assigned company Account Manager, who is responsible for ATM,

CRT, and skill game collections.

Financial management, regulatory compliance, and day-to-day operational control remain the

responsibility of the third-party operator.