Medical Assistant

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management, psychotherapy, and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a Medical Assistant. The Medical Assistant supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards.

Job Duties Performed:

Patient Care & Clinical Support

• Perform patient intake, including vital signs and documentation in EMR

• Conduct UA drug screens and other assigned patient tests

• Assist providers with clinical procedures, including TMS treatments

• Ensure accurate and timely completion of patient diagnostic documentation

Medication & Authorization Coordination

• Submit prior authorizations for medications and TMS in a timely manner

• Process prescription refill requests accurately and efficiently

• Communicate with providers, pharmacies, and patients regarding medication needs

Front Office & Patient Experience

• Check patients in and out, ensuring a smooth and welcoming experience

• Answer phones and manage scheduling for new and existing patients

• Maintain professionalism and high-quality customer service in all interactions

Documentation & Administrative Accuracy

• Maintain accurate and complete patient records in EMR

• Manage patient forms and ensure proper documentation workflows

• Support overall clinic organization and operational efficiency

• Process all medical record transfers.

Compliance & Team Collaboration

• Follow all company policies, procedures, and healthcare regulations
• Collaborate with clinical and administrative team members to support clinic operations
• Maintain reliability, professionalism, and accountability in all duties
• Maintain compliance with all company policies and procedures
• Perform related duties as assigned by supervisor
  

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients.

• Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• High school diploma or GED required

• Training/certification as a medical assistant preferred
  

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Must be able to talk, listen and speak clearly on telephone
  

Compensation & Benefits:

• $20.00 per hour
• Medical, dental, vision insurance
• 401K matching retirement plan
  
• Supportive and collaborative work environment.